Reference

sum toto Terms & Conditions for Indonesia

Our Terms & Conditions set the rules for opening an account, using the lobby and moving funds through DANA, OVO, GoPay or QRIS.

Account rulesWallet checksData requestsLocal law
sum toto sum toto Terms & Conditions for Indonesia
POLICY HELP

Where To Ask About Terms

A clear contact path matters when a clause affects your account or wallet status. Open the support route beside the cashier area and include your account phone number, transaction reference and the section you are asking about. We can explain the wording, identify the correct account step and direct payment receipt questions to the right team without asking you to repeat the full case.

Team online

Terms question

Use the live-chat support path beside the cashier when you need a clause explained, especially after phone verification or while an account access check is pending.

Payment wording

For DANA, OVO, GoPay or QRIS questions, send the receipt reference and wallet status shown on your account so we can match the payment record.

Account correction

If your registered phone or personal detail is wrong, contact support before creating another account; duplicate registration can trigger the checks described in our terms.

DATA PRACTICE

How We Apply These Conditions

Our policy work follows the account details and transaction records needed to operate the service, answer disputes and protect account access.

Account data

We use your registered phone, account details and verification results to match you with the correct account. Check every field before confirming registration, because inaccurate details can delay a policy check.

Payment records

A DANA, OVO, GoPay or QRIS receipt may be matched with your account reference. Bank transfer and virtual account records can also be retained for reconciliation and payment questions.

Cookies

Cookies can remember session choices and help keep the account path working across the mobile browser. Your browser settings control cookies, although changing them may affect login or policy-page access.

Account security

Phone verification comes before account access, and we may ask for further details when a login, wallet change or withdrawal does not match the account record.

Record retention

We retain account, payment and support records for the period needed to apply these Terms & Conditions, settle questions and meet applicable legal or operational duties.

Change requests

To request a correction, removal or explanation concerning your data, contact support from the account path and state the exact record or clause involved so we can assess the request.

Terms & Conditions Questions Answered

These answers address the policy searches we hear most often before an account is opened. They cover eligibility, phone verification, wallet ownership, payment records, device use and data requests. If your situation is specific, quote the relevant Terms & Conditions section when you contact support through the account route.

Open the Terms & Conditions link from the account or cashier path before confirming registration. The current wording covers account conduct, payment checks, data use, access decisions and how to contact us about a clause.

Use is available where local law permits, and eligibility depends on local law. You must provide accurate account details, complete phone verification and follow any location or identity conditions shown during account access.

Yes, phone verification is an account step before access. It helps connect the correct person to the registered account, and a mismatch may require support checks before wallet or withdrawal actions continue.

The terms require you to use a wallet or QRIS route belonging to you and follow the displayed reference. Keep your receipt, because we may match its status with the account before resolving a payment question.

You may access the account through a supported mobile browser or desktop browser, but the same account details and security steps apply. Do not create a second account when changing devices or networks.

We may pause access when details are inaccurate, registration is duplicated, account security appears at risk or a payment record needs checking. Contact support with your account reference so we can explain the next step.

Use the support route connected to your account and identify the data field, payment record or cookie question involved. We will assess the request against the Terms & Conditions and applicable local requirements.